Support
Quick answers for factory buyers, distributors, and service teams — organised by product line and workflow.
Knowledge base
Framing machinery FAQs
For step-by-step troubleshooting, see the diagnostic guide. For operation walkthroughs, visit Docs Center and Contact guides.
- Established 2004 · Yiwu, China
- CE-certified industrial equipment
- Export support to 50+ countries
About XKY Framing
What does XKY manufacture?
Industrial picture framing equipment: pneumatic and CNC underpinners, double mitre saws, assembly machines, and line automation for high-volume frame factories.
Who should use this equipment?
Commercial frame manufacturers, moulding distributors with in-house production, and print-on-demand framing networks scaling past manual joinery.
Do you ship internationally?
Yes. Machines are packed for sea or air freight with export documentation. Voltage and plug configurations are confirmed before production.
Ordering and delivery
How do I request pricing?
Use the quote form with your target models and estimated daily output. Sales replies with configuration, lead time, and Incoterms.
What is typical lead time?
Standard models typically dispatch from the factory in 5–15 days. Air, sea, or land freight can be specified by the buyer, or XKY can obtain freight-forwarder quotes. Your proforma confirms the committed date.
What warranty is included?
Core components carry a two-year warranty. Final coverage, exclusions, and service terms are confirmed in the proforma invoice or sales contract.
Underpinner line (NN series)
NN300
Quad-angle underpinner for cut-and-join backbone layouts with low-supervision joining.
NN400
Active-clamping pneumatic underpinning for mixed custom sizes.
NN500
Touchscreen pneumatic model for studio-to-factory throughput.
NN600
Plate-clamping CNC underpinning with programmable sequences.
NN700 PRO
Flagship touchscreen CNC joiner for highest daily volume.
How do I choose NN300 vs NN700?
NN300 suits cut-and-join backbone layouts with consistent profile sizes. NN700 PRO targets factories needing maximum joins per minute, touchscreen recipes, and rapid changeover between moulding profiles.
Which V-nail sizes match my moulding?
Hardwood and MDF profiles use different nail heights and angles. Share moulding width, rabbet depth, and material — we map to the correct magazine and driver setup.
Cutting saws (CT / NC series)
CT300 / CT400
Dust-free mitre saws for studio and mid-volume shops.
NC500 / NC600
Automatic stack cutters for batch moulding production.
When do I need a stack cutter (NC) instead of a single mitre saw?
When you cut bundles of identical sticks per shift. NC500/NC600 reduce operator motion and raise repeatability for 5,000+ frames per day lines.
What maintenance do saw lines need?
Daily blade inspection, weekly lubrication per manual, and quarterly alignment checks. Use OEM TCT blades sized to your material.
V-nail and consumables
Can I use third-party V-nails?
We recommend XKY-spec nails for driver compatibility. Third-party nails may cause jam rates to rise or void wear-part coverage.
How do I order spares?
Email chuan@xkyframe.com with machine model, serial plate photo, and part description. We cross-reference the BOM shipped with your unit.
Need hands-on help?
For fault codes, air-pressure checks, and sequence diagrams, open the troubleshooting guide. For commissioning videos and factory walkthroughs, see factory tour.