FAQ & Knowledge Base
Technical product reference, troubleshooting guides, and service information for professional frame manufacturers worldwide.
General FAQ
About XKY Framing
- Auto Underpinner — Robotic quad-corner systems (NN300) for mass production, up to 1,000+ joined frames/hour.
- Frame Underpinner — Manual to CNC pneumatic underpinners (NN400, NN500, NN600, NN700) for workshop and mid-volume production.
- Auto Cutting — Industrial stack cutting saws (NC500, NC600) with automated feed/discharge for high-volume factories.
- Frame Cutting — Precision miter saws (CT300 dust-free, CT400 pneumatic aluminium) for custom framers and galleries.
Ordering & Delivery
Frame Underpinner Product Guide
Product Lineup — At a Glance
NN300
AutoFully automatic quad-corner robotic underpinner. Joins all 4 corners simultaneously for mass production environments. Ideal for frame, mirror, and cabinet door production.
NN400
PneumaticActive-Clamping Pneumatic Underpinner. Foundation machine for professional framing workshops. Clamp → Lock → Fire sequence ensures zero movement during assembly.
NN500
CNCTouchscreen CNC Underpinner with Plate Clamping System. Distributes pressure evenly across wide profiles — the only choice for ultra-wide mirror frames and complex canvas floaters.
NN600
PLCPLC Touchscreen Underpinner with programmable nail positions. Store up to 100+ frame recipes for one-touch recall. Reduces setup time when switching between frame styles.
NN700
FlagshipIntelligent Heavy-Duty Underpinner — XKY's most advanced model. Combines Plate Clamping stability with CNC precision. Up to 500+ profile memory. Nailing depth accuracy: ±0.1 mm.
Technical Specifications — Full Comparison
| Specification | NN400 | NN500 | NN600 | NN700 | NN300 (Auto) |
|---|---|---|---|---|---|
| Moulding Width (min–max) | 6–105 mm | 6–150 mm | 6–105 mm | 6–150 mm | 60–800 mm frame |
| Moulding Height (min–max) | 6–80 mm | 6–80 mm | 6–80 mm | 6–80 mm | — |
| Max Stroke (V-nail spacing) | 145 mm | 145 mm | 145 mm | 145 mm | — |
| V-Nail Channel Capacity | 220 | 220 | 220 | 220 | 600 per station |
| V-Nail Sizes Supported | 3–15 mm | 3–15 mm | 3–15 mm | 3–15 mm | All standard |
| Frames Joined / Hour | Up to 300 | Up to 300 | Up to 300 | Up to 300 | 1,000+ |
| Clamping System | Rod Clamp | Plate Clamp | Rod Clamp | Retractable Plate | 4× Pneumatic |
| Control Interface | PLC Display | Touchscreen | PLC Touchscreen | CNC Touchscreen | Icon Touchscreen |
| Profile Memory Storage | 5,000 profiles | 5,000 profiles | 100+ recipes | 500+ recipes | — |
| Power Supply | 115/220V 50/60Hz | 115/220V 50/60Hz | 115/220V 50/60Hz | 115/220V 50/60Hz | 380V 50Hz 3-Ph |
| Air Pressure | 4Nl @ 5 Bar | 4Nl @ 5 Bar | 4Nl @ 5 Bar | 4Nl @ 5 Bar | Independent per station |
| Machine Dimensions (L×W×H) | 736×800×1320 mm | 736×800×1320 mm | 736×800×1320 mm | 736×800×1320 mm | 3300×1460×1760 mm |
| Machine Weight | 150 kg | 150 kg | 150 kg | 150 kg | — |
| Corner Angle | 45° and 90° | 45° and 90° | 45° and 90° | 45° and 90° | 45° and 90° |
Underpinner FAQ
- Low Volume Custom framers, galleries, <100 frames/day → NN400 (entry-level pneumatic, simple PLC display)
- Wide Profiles Mirror frames, floaters, mouldings >105 mm → NN500 or NN700 (Plate Clamping System)
- Mid Volume Mixed frame styles, 100–500 frames/day → NN600 (100+ recipe memory reduces setup time)
- High Volume Factory production >500 frames/day → NN700 (500+ recipes, ±0.1 mm accuracy)
- Mass Production 1,000+ frames/hour, robotic line → NN300 (simultaneous 4-corner joining, conveyor integration)
Plate Clamping (NN500, NN700) uses a wide metal plate that descends to cover a larger surface area of the frame joint. The distributed pressure eliminates tipping, sliding, or tilting, making it the correct choice for ultra-wide mirror frames (up to 150 mm), complex canvas floaters, and any wide flat profile.
- Stage 1 — Clamp: A gentle press activates the clamping cylinders only. The frame is held in position, allowing the operator to visually verify alignment before committing to fire.
- Stage 2 — Fire: A full press drives the V-nail. If the position looks incorrect at Stage 1, the operator simply releases the pedal — no nail is wasted and no material is damaged.
Cutting Saw Product Guide
CT300
Dust-FreeDust-Free Precision Miter Saw. Captures over 90% of sawdust at source. Solid cast-iron base, Fixed-Blade structure. Ideal for custom framers and galleries demanding a clean workspace.
CT400
PneumaticPneumatic Aluminium Miter Saw. Fixed-Table / Moving-Blade structure for vibration-free cutting of aluminium alloy and high-density hardwoods. Auto-pneumatic clamping to ±0.05 mm tolerance.
NC500
Stack SawFully Automatic Stack Cutting Saw with Profile-Specific Mold System. Secures irregular or deeply sculpted mouldings for chip-free batch processing. Touchscreen control with manual, semi-auto, and full-auto modes.
NC600
IndustrialIndustrial High-Capacity Stack Saw. 100 mm wide processing range, Three-Cut Mode (Full Cut / Mirror Cut / Anti-Chip), fully automated feed and discharge. Up to 500% efficiency gain over manual saws.
Cutting Saw Comparison Table
| Specification | CT300 | CT400 | NC500 | NC600 |
|---|---|---|---|---|
| Primary Application | Custom framers / galleries | Aluminium & hardwood | Complex profile batch | High-volume laminated MDF |
| Max Cutting Width | 160 mm (6¼") | 160 mm (6¼") | 546 mm (21½") stack | 100 mm per profile |
| Max Cutting Height | 100 mm (4") | 100 mm (4") | 48 mm (1⅞") | 48 mm |
| Cutting Angles | 45°, 60°, 90°, 67.5° | 45°, 60°, 90°, 67.5° | 45° (Bi-directional) | 45° (Three-Cut Mode) |
| Motor Power | 2.2 kW (3 HP) | 2.2 kW (3 HP) | Dual 4 HP (3 kW) | Dual 9.86 kW |
| Spindle Speed | 2800 RPM | 2800 RPM | 2500–3800 RPM | Variable |
| Blade Size | 254–305 mm (10"–12") | 305–355 mm (12"–14") | Dual spindle | 300 mm / 350 mm |
| Clamping | Manual | Auto-Pneumatic | Profile-Specific Mold | Automated Feed/Discharge |
| Dust Collection | Integrated Cyclonic (90%+) | Integrated Cyclonic | External recommended | External recommended |
| Cutting Tolerance | Standard | ±0.05 mm | Chip-free | Zero-waste mirror cut |
| Air Pressure | Not required | 87–116 PSI | 87–116 PSI | — |
| Power Supply | 220V 50Hz | 220V 50Hz | 380V / 3-Phase | 380V / 3-Phase |
| Machine Weight | ~200 kg | ~250 kg | 1,050 kg (2,315 lbs) | — |
Cutting Saw FAQ
- Mode 01 — Full Cut: Standard single-pass cutting for plain profiles.
- Mode 02 — Three-Cut & Final Separation: Makes two shallow scoring cuts before the main full cut, relieving surface stress. This is the Anti-Chip mode, ideal for laminated MDF and gesso-wrapped frames where a single pass would shatter the surface coating.
- Mode 03 — Mirror-Cut (Zero-Waste): Alternates blade direction between cuts. Left-to-right on one piece, right-to-left on the next. This positions the miter cuts such that offcuts from one piece become the starting segment of the next, eliminating material waste almost entirely.
V-Nail Fastening System
Material Type Selection
For synthetic and foam materials: PS Foam Moulding, Plastic Frames, Synthetic Composites. Softest nail — drives into foam without crushing.
General purpose for Pine, Cedar, Soft MDF (no stacking), common composite mouldings. Industry workhorse.
For Oak, Ash, Walnut, Gesso, Hard MDF. Stacking supported. Hardened tip for high-density materials without bending.
Nail Type Specifications
| Type | Width | Thickness | Nails/Strip |
|---|---|---|---|
| Standard | 11 mm | 0.30 mm | 200 |
| Reinforced | 11 mm | 0.38 mm | 160 |
Hardwood V-Nail Size Reference
| Size | Part Number | Nails / Box | Standard Box | Bulk Case (Boxes/Case) | Recommended Use |
|---|---|---|---|---|---|
| 7 mm | 1007-HW | 4,400 | Standard | 18 boxes | Light profiles, softwood, stacking base |
| 8 mm | 1008-HW | 4,400 | Standard | 17 boxes | Medium profiles, soft-to-medium density |
| 10 mm | 1010-HW | 4,400 | Standard | 14 boxes | General hardwood, gesso-coated |
| 12 mm | 1012-HW | 4,400 | Standard | 12 boxes | Thick hardwood, dense MDF |
| 15 mm | 1015-HW | 4,400 | Standard | 10 boxes | Maximum penetration, extra-thick profiles |
V-Nail FAQ
- Narrow (up to 30 mm): 1 V-nail centred in the joint
- Medium (30–60 mm): 2 V-nails, positioned symmetrically
- Wide (60–105 mm): 3 V-nails, including one near each edge
- Extra-wide (105–150 mm, NN500/NN700): 3–4 V-nails with stacking strategy
Troubleshooting Guide
Underpinner — Diagnostic Sequence
-
1Listen — Hissing sound present? Air leak detected. Check foot pedal valve O-rings first (hissing worsens when pedal is pressed), then main cylinder seals (constant hissing), then quick-fit connectors (apply soapy water to find bubbles).
-
2Watch the cylinder — Does it actuate? If no movement: check air pressure (set to 5–7 bar), verify foot pedal signal, check solenoid valve. If actuates but weakly: internal cylinder seal wear, supply air volume insufficient.
-
3Does a V-nail eject? If no nail: check pusher mechanism (constant-force spring broken or disengaged), check nail size matches machine setting, inspect distributor block for complete blockage.
-
4Is the nail fully driven? Nail protruding (Proud Nail): increase pressure (hardwood needs 6–7 bar), check driver blade for wear or burr at tip (replace if >0.5 mm deformation).
-
5Inspect the corner joint. Top gap (face side open)? Increase vertical clamping pressure. Reposition top pad closer to Rebate groove. Check saw cut angle (<45° causes top gap).
-
6Bottom gap (back of frame open)? Saw angle >45° is primary cause. Check fence squareness with machinist square. Ensure no sawdust debris under moulding.
Cutting Saw — Diagnostic Sequence
-
1Blade runout / wobble? Check flange (washer) flatness with dial indicator — runout >0.05 mm requires machined replacement flanges. Check arbor bearings for play. Verify blade mounting is clean and torqued correctly.
-
2Chip-out or tear-out on cut face? Primary cause: no zero-clearance support at cut line. Create a Zero Clearance Insert. Verify blade tooth geometry — use Hi-ATB negative hook angle (−5° to −7°) for clean cross-cuts. Check blade sharpness.
-
3Cut angle inaccurate? Calibrate detent (angle lock) with precision machinist square. Verify fence squareness. Clean sawdust from fence contact surfaces. Use digital angle meter to verify to 0.1° accuracy.
-
4Chatter marks on aluminium? (NC600/CT400): Check hydraulic dashpot oil level. Bleed air from hydraulic system. Adjust damping valve for consistent feed rate. Verify pneumatic clamp pressure is sufficient before blade contacts workpiece.
-
5Excessive dust escaping? Upgrade from 2.5" to 4" (100 mm) dust extraction port. Add rear backstop / downdraft capture. Use dual-point extraction: one at blade guard, one at rear.
Common Issues — Quick Reference
| Symptom | Likely Cause | First Action | Severity |
|---|---|---|---|
| V-nail jams in distributor block | Glue residue build-up (60%+ of cases) | Deep-clean distributor with IPA solvent. Inspect driver blade tip for burr. | Routine |
| Machine fires but no nail ejects | Constant-force pusher spring broken or disengaged | Inspect pusher mechanism. Blow clear with compressed air. Replace spring if broken. | Moderate |
| Nail bends halfway in | Driver blade misaligned or V-nail block clogged | Verify driver blade strikes nail dead-centre. Clean V-nail block. | Moderate |
| Top of corner frame open | Insufficient vertical clamping pressure; pad position wrong | Business Card Test — adjust top cylinder pressure. Move pad closer to rebate. | Routine |
| Bottom of corner frame open | Saw cut angle >45° | Recalibrate miter saw detent. Check fence angle with machinist square. | Moderate |
| Corner surface step/misalignment | Moulding warp/twist or thickness variation >0.2 mm | Sort moulding by batch. Use triangular felt or silicone pad on clamp head. | Moderate |
| Persistent hissing from machine body | Main cylinder piston seal worn (Blow-by) | Air Leak Test: charge to working pressure, shut off compressor, observe pressure drop over 15 min. >10% drop = replace piston seal kit. | Urgent |
| Weak drive force on hardwood | Pressure set too low; cylinder internal leak | Raise to 6–7 bar for hardwood. Perform air leak test. Check FRL lubricator oil level. | Moderate |
| Chip-out on laminated MDF | Lack of zero-clearance support; wrong blade tooth geometry | Create Zero Clearance Insert (<0.5 mm gap). Switch to Hi-ATB −5° to −7° hook angle blade. | Routine |
| Compressor starts frequently during operation | Air leak or tank volume too small (<50L) | Perform soap-water leak test on all fittings. Upgrade to 50L+ compressor tank. | Urgent |
Preventive Maintenance Schedule
| Frequency | Task | Component | Notes |
|---|---|---|---|
| Daily | Drain FRL water trap | Filter / Water Separator | 90% of pneumatic failures trace to moisture. Check oil level in lubricator. |
| Daily | 2–3 drops pneumatic oil into air inlet | Air supply line | Only if no auto-lubricator fitted. ISO VG 32 or SAE 10W oil. Never WD-40. |
| Daily | Clean fence and table debris | Work surfaces | Debris under moulding causes angle deviation. Brush or compressed air. |
| Weekly | Blow clear pusher mechanism | V-nail cartridge area | Prevents pusher spring from being impeded by glue/dust accumulation. |
| Per 5,000 nails | Deep-clean distributor block | Distributor / Driver Blade area | Disassemble. Clean with IPA. Inspect rubber seals for hardening. Check driver blade tip. |
| Monthly | Air leak test | Full pneumatic circuit | Pressurize, shut off compressor, observe 15 min. >5% drop = inspect O-rings. |
| Monthly | Lubricate guide rails | Sliding mechanical parts | White Lithium Grease (metal-to-metal contact). Never WD-40 on O-rings. |
| Quarterly | Full accuracy calibration | Saw angles + underpinner clamp pressure | Verify 45° and 90° with machinist square. Test clamp pressure with business card. |
| Quarterly | Blade inspection and cleaning | Saw blades | Check carbide tips for chipping. Soak in alkaline blade cleaner 10–15 min. Do not use wire brush. |
Service & Support
Remote Diagnostics
1-on-1 live video consultation via WhatsApp, WeChat, or Microsoft Teams. Most mechanical adjustments resolved remotely without travel costs.
Installation & Commissioning
On-site installation for NN400 Automated Underpinners, CNC Double Miter Saws, and Precision Cut Measurement Systems. Full operator safety certification included.
Video Training Library
Full-spectrum step-by-step HD tutorials: from initial unboxing to complex troubleshooting. Covers all models including the NN400 Underpinner and NC600 Stack Cutter.
Preventive Maintenance
Fixed-fee annual contracts or hourly-rate billing. Designed to identify wear patterns before they cause production failures. Quoted based on machinery scope and quantity.
24H Emergency Support
Immediate response via phone or digital media for critical issues. Express parts dispatch from Yiwu warehouse via DHL / FedEx / UPS for critical components.
Spare Parts & Wear Kits
Genuine XKY components available at xkyframing.com. XKY recommends maintaining an on-site Key Spare Kit inventory to eliminate downtime during peak seasons.
Service FAQ
- Compressor Tank: Minimum 50L capacity. Smaller tanks cause the compressor to cycle too frequently and create pressure drops during rapid firing.
- FRL Unit (Filter-Regulator-Lubricator): A three-unit combination installed on the air supply line. The Filter removes water and particulates. The Regulator sets working pressure. The Lubricator injects micro-drops of oil into the airstream. This single upgrade eliminates approximately 90% of pneumatic failures.
- Refrigerant Dryer (recommended for humid climates): Removes moisture from compressed air before it reaches the machine. Moisture causes internal cylinder rust and O-ring swelling.
- Air Line: Minimum 6 mm internal diameter. Avoid sharp bends. If running multiple machines, use a manifold with dedicated regulated drops for each machine.
- Pneumatic Tool Oil (ISO VG 32 or SAE 10W, no additives) — for air supply line / FRL lubricator. 2–3 drops per day into air inlet if no auto-lubricator.
- White Lithium Grease — for metal-to-metal sliding parts (guide rails, table pivot points, V-nail channel slides).
- Dry PTFE Spray (Teflon Dry Lubricant) — for V-nail channels and distributor block sliding surfaces. Dry film does not attract sawdust.
- WD-40 — it is a water displacer, not a lubricant. It degrades NBR O-rings over time and leaves an oily residue that attracts sawdust, forming abrasive sludge in pneumatic passages.
- Engine oil / gear oil — too viscous, gums up channels.
- Silicone oil (wet/spray) on pneumatic seals — can cause seal swelling.
- Website: www.xkyframing.com
- Phone / WhatsApp / WeChat: +86 18758801620
- Address: 77 Gexian Road, Yiwu, Zhejiang Province 322000, China
- Emergency (24H): Phone or WhatsApp — critical issues receive same-session video diagnosis.
Need Technical Help?
XKY engineers are available 24 hours for emergency support. Contact us via WhatsApp, WeChat, or phone for immediate remote diagnostics.

